1. Introduction
At Jentrola, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our properties.
By accessing or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1. Personal Information
We may collect the following types of personal information:
- Contact information (such as name, email address, mailing address, and phone number)
- Identification information (such as passport or ID details, date of birth)
- Payment information (such as credit card details, billing address)
- Reservation details (such as arrival and departure dates, room preferences)
- Demographic information (such as age, gender, nationality)
- Marketing preferences and feedback
- Information about your stay and use of our services
- Employment information if you apply for a job with us
2.2. Non-Personal Information
We may automatically collect certain non-personal information when you visit our website or use our digital services, including:
- Browser type and version
- Operating system
- IP address
- Device information
- Referring website
- Pages viewed and time spent on our website
- Links clicked and other user interactions
- Location information (if enabled on your device)
3. How We Collect Information
We collect information in the following ways:
- Directly from you when you make a reservation, register for an account, subscribe to our newsletter, participate in surveys, or communicate with us
- Automatically through cookies and similar technologies when you visit our website
- From third parties such as booking partners, social media platforms, and business partners
- During your stay at our properties
- Through our mobile applications
4. How We Use Your Information
We may use your personal information for the following purposes:
- To process and manage your reservations and stay
- To process payments and billing
- To provide customer service and respond to inquiries
- To personalize your experience and preferences
- To improve our services, properties, and website
- To send promotional communications, offers, and updates (if you have opted in)
- To administer loyalty programs and rewards
- To comply with legal obligations and enforce our policies
- To protect against fraud and unauthorized transactions
- To conduct market research and analysis
5. Information Sharing and Disclosure
We may share your personal information with:
- Our affiliated properties and business entities
- Service providers and vendors who perform functions on our behalf
- Payment processors to process transactions
- Business partners with whom we offer joint promotions or services
- Third-party booking platforms when you make a reservation through them
- Legal authorities when required by law or to protect our rights and interests
We do not sell your personal information to third parties for their marketing purposes without your explicit consent.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
Your credit card information is processed using industry-standard encryption and security measures. We do not store complete credit card information on our servers.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to access and receive a copy of your personal information
- Right to correct inaccurate or incomplete information
- Right to request deletion of your personal information
- Right to object to or restrict processing of your information
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, deliver targeted advertisements, and collect information about your browsing activities. You can control cookies through your browser settings. For more information, please refer to our Cookie Policy.
9. International Data Transfers
As a global hospitality company, we may transfer your personal information to countries other than your country of residence. When we transfer your information to countries that may not provide the same level of data protection, we implement appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable data protection laws.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us, and we will promptly delete the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such modifications will constitute your acknowledgment of the modified policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Jentrola Hotels & Resorts
Privacy Office
123 Luxury Avenue
New York, NY 10001
United States
Email: [email protected]
Phone: +1 (212) 555-0124