1. Introduction
At Jentrola Hotels & Resorts, we are committed to providing our guests with exceptional entertainment experiences, including access to casino and gaming amenities at select properties. We recognize the importance of promoting responsible gaming practices and creating an environment where gaming activities are conducted in a safe, fair, and controlled manner.
This Responsible Gaming Policy outlines our commitment to promoting responsible gaming, preventing problem gambling, and providing support to those who may need assistance.
2. Our Responsible Gaming Principles
Jentrola Hotels & Resorts is committed to the following responsible gaming principles:
- Preventing underage gambling
- Promoting responsible gaming practices
- Providing information about the risks associated with gambling
- Training our staff to recognize signs of problem gambling
- Offering support and resources for guests who may have gambling-related concerns
- Complying with all applicable laws and regulations related to gaming operations
- Ensuring that gaming activities are conducted with honesty, fairness, and integrity
3. Age Restrictions
We strictly enforce age restrictions for all gaming activities at our properties. Individuals must be at least 21 years of age (or the legal gambling age in the specific jurisdiction) to participate in any form of gambling at our facilities.
We implement rigorous age verification procedures, including:
- Requiring valid government-issued identification for entry to gaming areas
- Training staff to identify and verify the age of guests who appear to be underage
- Conducting regular compliance checks and audits
- Refusing service to anyone who cannot provide valid proof of age
4. Responsible Gaming Features
Our gaming facilities incorporate features designed to promote responsible play, including:
- Clearly visible clocks in gaming areas to help guests track time
- Well-lit environments
- Regular breaks in play for table games
- Absence of ATMs in immediate gaming areas
- Option for self-limitation or self-exclusion programs
- Responsible gaming information prominently displayed
- Trained staff who can provide information about responsible gaming
5. Recognizing Problem Gambling
Problem gambling can manifest through various signs and behaviors. Some common indicators include:
- Spending more time or money on gambling than intended
- Gambling to escape problems or relieve distress
- Failed attempts to control, cut back, or stop gambling
- Becoming restless or irritable when trying to reduce gambling
- Lying to conceal the extent of gambling
- Jeopardizing relationships, job opportunities, or education due to gambling
- Relying on others to provide money to relieve financial problems caused by gambling
- Chasing losses with continued or increased gambling
If you recognize these signs in yourself or someone you know, we encourage seeking help from professional resources.
6. Self-Exclusion Program
We offer a voluntary self-exclusion program for guests who wish to restrict their access to gaming facilities at our properties. Through this program, individuals can choose to be excluded from gaming areas for periods ranging from six months to lifetime exclusion.
To enroll in the self-exclusion program:
- Contact our Responsible Gaming Manager or visit the security desk at any of our casino properties
- Complete the self-exclusion form and provide a photo ID
- Specify the desired duration of exclusion
- Understand that the self-exclusion cannot be revoked during the specified period
We treat all self-exclusion requests with the utmost confidentiality and respect.
7. Employee Training
All employees working in our gaming facilities receive comprehensive training on responsible gaming, including:
- Understanding the concept of responsible gaming
- Recognizing signs of problem gambling
- Knowledge of available resources and support services
- Procedures for assisting guests who express concerns about their gambling
- Enforcement of age verification and self-exclusion policies
Our employees are trained to approach these situations with sensitivity, respect, and confidentiality.
8. Support Resources
We provide information about professional support services for individuals concerned about their gambling habits. These resources include:
These resources are also displayed prominently in our gaming areas and are available upon request from any staff member.
9. Responsible Advertising
We are committed to advertising our gaming offerings responsibly. Our advertising and marketing materials:
- Do not target underage individuals
- Do not misrepresent the odds of winning
- Avoid messages that encourage excessive or irresponsible gambling
- Include responsible gaming messages and, where appropriate, helpline numbers
- Present gambling as entertainment rather than as a means to financial gain
- Comply with all applicable advertising codes and regulations
10. Contact Information
For questions or concerns regarding our Responsible Gaming Policy, please contact:
Responsible Gaming Manager
Jentrola Hotels & Resorts
Email: [email protected]
Phone: +1 (212) 555-0126